Hundreds of Frontier customers left without internet access in huge service outage
Frontier down updates — Hundreds left without access as broadband service provider hit by huge internet o... The US Sun
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FRONTIER Broadband Provider Experiences Outage
According to DownDetector, over 1,000 users of FRONTIER broadband provider experienced issues with their internet access at around 5:30am.
Out of the reported issues, approximately 92% were related to internet access. One user even questioned if the outage was due to an attack.
However, by 6am, the number of reports dropped to just 22, indicating that the problems causing the outage had been resolved.
The US Sun has reached out to Frontier Communications for comment.
Reports Suggest Issues Have Been Resolved
Reports on DownDetector have decreased to 22, suggesting that the issues with Frontier have been resolved. If users are still experiencing problems, they can follow some guidelines provided by Frontier or contact them directly.
Outage Heat Map
The DownDetector heat map shows that outages have significantly decreased, and most customers have reported that their service is back.
What to Do If There Isn’t an Outage
If a user is one of the only customers experiencing issues in their area, they may need to troubleshoot their internet connection. Restarting or rebooting devices is a simple and effective way to address this. Frontier provides instructions on how to restart routers and Optical Network Terminals (ONT) for fiber internet customers.
When Did the Internet Go Down?
Reports suggest that there was an outage at around 2am. However, the number of reports drastically decreased, with only 39 complaints made at that time.
Some Reporting That Service Is Back
Reports have slightly dropped, and some users have mentioned that their service is back. Customers in Norwalk, CA, Loma Linda, CA, and Temecula have reported their internet being restored.
How to Access Your Account During an Outage
If users have cellular service, they can access their Frontier account through the MyFrontier app. The app is available on both Android and iOS platforms and allows users to pay their bills as well.
How to Get Outage Updates
Frontier recommends adding a mobile number to the user’s Frontier account to receive text message updates during an outage. Users can follow specific steps on the Frontier website to add and verify their mobile number.
Check for Service Outages
Before troubleshooting equipment, users should ensure that there is a service outage in their area. Frontier provides a tool that allows users to check if their whole area is experiencing issues.
Reports of No Internet
Reports indicate that 93% of users reported no internet access, 4% reported problems with their phones, and the remaining 3% experienced a total blackout. These reports started this morning.
Users Left Frustrated
Users expressed frustration on social media due to the internet outages with Frontier. One customer mentioned another outage in Central FL.
Outage Heat Map
The heat map illustrates the concentration of user-submitted problem reports over the past 24 hours. Downdetector only reports incidents when the number of problem reports significantly exceeds the typical volume for that time of day.
Frontier Down
Frontier broadband provider experienced an outage, leaving hundreds of users without internet access. According to DownDetector, over 1,000 users reported issues with the provider, with approximately 92% related to internet access.
SDGs, Targets, and Indicators Analysis:
1. Which SDGs are addressed or connected to the issues highlighted in the article?
- SDG 9: Industry, Innovation, and Infrastructure
- SDG 11: Sustainable Cities and Communities
- SDG 16: Peace, Justice, and Strong Institutions
The article discusses an internet outage experienced by Frontier broadband provider, which is related to the provision of infrastructure and connectivity (SDG 9). It also highlights the frustration and inconvenience caused to users, which relates to the goal of creating sustainable cities and communities (SDG 11). Additionally, the article mentions reports made by users regarding the outage, which touches upon the importance of strong institutions and access to justice (SDG 16).
2. What specific targets under those SDGs can be identified based on the article’s content?
- SDG 9.1: Develop quality, reliable, sustainable, and resilient infrastructure
- SDG 11.7: Provide universal access to safe, inclusive, and accessible green and public spaces
- SDG 16.6: Develop effective, accountable, and transparent institutions at all levels
The article highlights the need for Frontier broadband provider to develop reliable and resilient infrastructure to prevent internet outages (SDG 9.1). It also emphasizes the importance of ensuring universal access to internet services for all users (SDG 11.7). Furthermore, the frustration expressed by users suggests a need for effective and transparent institutions that can address and resolve issues related to internet connectivity (SDG 16.6).
3. Are there any indicators mentioned or implied in the article that can be used to measure progress towards the identified targets?
Yes, the article provides indicators that can be used to measure progress towards the identified targets:
For SDG 9.1:
– Number of reported internet outages and their duration
– Percentage of users affected by internet outages
For SDG 11.7:
– Number of complaints or reports from users regarding lack of internet access
– Percentage of population with access to reliable internet services
For SDG 16.6:
– Number of user complaints or reports addressed and resolved by the broadband provider
– Transparency and responsiveness of the broadband provider in communicating and resolving issues
SDGs, Targets, and Indicators Table:
| SDGs | Targets | Indicators |
|---|---|---|
| SDG 9: Industry, Innovation, and Infrastructure | 9.1 Develop quality, reliable, sustainable, and resilient infrastructure | – Number of reported internet outages and their duration – Percentage of users affected by internet outages |
| SDG 11: Sustainable Cities and Communities | 11.7 Provide universal access to safe, inclusive, and accessible green and public spaces | – Number of complaints or reports from users regarding lack of internet access – Percentage of population with access to reliable internet services |
| SDG 16: Peace, Justice, and Strong Institutions | 16.6 Develop effective, accountable, and transparent institutions at all levels | – Number of user complaints or reports addressed and resolved by the broadband provider – Transparency and responsiveness of the broadband provider in communicating and resolving issues |
Behold! This splendid article springs forth from the wellspring of knowledge, shaped by a wondrous proprietary AI technology that delved into a vast ocean of data, illuminating the path towards the Sustainable Development Goals. Remember that all rights are reserved by SDG Investors LLC, empowering us to champion progress together.
Source: the-sun.com
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